Privacy Policy
Effective Date: June 1, 2026
The Wellness Concierge, operated by Dominika Nova dba The Wellness Concierge ( “we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information with care, transparency, and integrity.
This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.
1. INFORMATION WE COLLECT
We may collect the following types of personal information:
a. Personal Information
• Name
• Email address
• Phone number
• Location (city, timezone)
• Appointment preferences and availability
b. Wellness & Lifestyle Information
• Wellness goals
• Service preferences (e.g., massage, facials, acupuncture)
• General lifestyle details shared during consultations
We do not request or require sensitive medical information. If you choose to share health-related details during a consultation, we will collect and store this information only with your consent and treat it with strict confidentiality. You may withdraw consent for its use at any time by contacting us. Please note that withdrawal of consent for use of health-related information may affect our ability to provide personalized services to you.
c. Payment Information
Payments are processed through secure third-party platforms. We do not store your full payment details. Note that certain vendors may require a credit card on file directly with them to secure appointments. We do not collect or store this information — the payment relationship is solely between you and the vendor.
d. Technical Data
• IP address
• Browser type
• Pages visited
• Cookies and usage data
2. HOW WE USE YOUR INFORMATION
We use your information to:
• Provide and manage concierge services
• Coordinate and book wellness appointments
• Communicate with you regarding your services
• Personalize your experience and recommendations
• Process payments
• Improve our website and services
3. THIRD-PARTY SERVICES
We may use trusted third-party platforms to operate our business, including:
• Scheduling tools (e.g., Acuity Scheduling (https://www.squarespace.com/privacy))
• Website hosting (e.g., Squarespace (https://www.squarespace.com/privacy))
• Payment processors (e.g., Stripe (https://stripe.com/gb/privacy))
• Forms and intake tools (e.g., Acuity (https://www.squarespace.com/privacy))
These providers may collect and process your data in accordance with their own privacy policies.
4. SHARING YOUR INFORMATION
We only share your information when necessary to provide our services, such as:
• Booking appointments with wellness providers on your behalf
• Communicating relevant details required for your appointment
We do not sell, rent, or trade your personal information.
5. DATA STORAGE & SECURITY
We take reasonable steps to protect your information using secure systems and practices.
However, no method of transmission over the internet is 100% secure. By using our services, you acknowledge this risk.
6. YOUR RIGHTS (CANADA – PIPEDA & BC PIPA)
As a user in British Columbia, your privacy rights are governed by both Canada's federal Personal Information Protection and Electronic Documents Act (PIPEDA) and BC's Personal Information Protection Act (PIPA). Under these laws, you have the right to:
• Request access to your personal information
• Request corrections to inaccurate information
• Withdraw consent for data use (subject to service limitations)
To make a request, please contact us using the details below.
7. COOKIES & TRACKING
Our website may use cookies to:
• Improve user experience
• Analyze website traffic
• Remember your preferences
We use the following types of cookies: essential cookies (required for the site to function), analytics cookies (e.g., to understand traffic patterns), and preference cookies (to remember your settings). We do not currently use advertising or retargeting cookies. You can disable cookies at any time through your browser settings, though some site features may not function as intended.
8. DATA RETENTION
We retain your personal information only as long as necessary to provide our services, comply with legal obligations, and maintain business records. When your information is no longer required, it will be securely deleted or anonymized.
9. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
10. CHILDREN’S PRIVACY
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
11. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. For material changes, we will notify you by email or by posting a prominent notice on this page. Non-material updates will be posted on this page with a revised effective date.
12. CONTACT
If you have any questions or requests regarding this Privacy Policy, please contact:
Dominika Nova dba The Wellness Concierge